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Updated: March 2020
Below are our booking and website usage terms and conditions, including our privacy and cookie policies.
NB: COVID 19 / Coronavirus free resource offer, subject to these terms
By using our site you agree to these terms and conditions.
NB: These apply to both viiio.uk and resourcily.com.
resourcily is a trading style of viiio ltd. Registered in England Company No. 15256413
We use internal and external links on our site. Where possible the icon signifies an external link, that will take you away from our site to an external site.
External links are checked and reviewed, by us, when our article is created and published. However, viiio / resourcily cannot be responsible for the content of external websites.
NB: Clicking on an external link is at your own risk, as we do not own, produce or moderate external websites, and the content may have changed.
Some links are adverts, sponsored or affiliate links, for which we may receive a fee, this helps us keep resourcily as a free as possible.
The inclusion of a link to an external website does not mean that we endorse that website or the site's owners/products/services.
All other links will be internal to help provide:
By booking dates or courses with viiio / resourcily you agree to these booking terms.
Payment must be received before the start of the course or within 10 days of invoice date, whichever is the sooner. We accept payment by BACS, CHAPS or other bank transfers, PAYPAL or cheque.
Cheques should be made payable to VIIIO LTD
Cancellations by us
We reserve the right to cancel or transfer an event, due to unforeseen circumstances, and will in these occasions offer a free transfer to another date, or fully refund any monies paid.
Cancellations transfers and non-attendance, by you
All cancellations and requests to transfer must be made in writing and will be subject to our Cancellation and Transfer policies below. Either Email Us; write to viiio / resourcily, 43 Coniscliffe Road, Darlington, DL3 7EH. Cancellation will be acknowledged in writing.
Any monies due will be refunded within 10 days of our written confirmation.
Each workshop is backed up by our Money Back Guarantee. We passionately believe that you will enhance your skills and techniques on your workshop, so much so that if by 3pm on the first day, you are not convinced - you may leave the event and we will give you a complete refund, in exchange for some feedback.
Corporate Clients If as a Corporate Client if we do not shift behaviour on a particular workshop we will give you a refund for that workshop.
Use of our website is restricted to personal use. You must not copy, download, or use any materials other than for personal use. Using materials from our website by any means for commercial purposes is strictly prohibited and breaches copyright.
We reserve the right to block/refuse members.
For example those trying to spam, competitors, breach of our terms, or without reason.
We reserve the right to delete members without notice or reason.
Members who use our website and associated forums must not spam, use discriminatory or intimidatory behaviour, product promotion, or share personal information. Any such posts or behaviour will be blocked and deleted from our site, and the member will be deleted.
All posts to forums will be moderated.
Details will be held in conjunction with our privacy policy.
This policy statement is subject to change at any time and we reserve the right to do so at its absolute discretion. In the event of any changes to this statement in any way, we will place an updated version of it on our websites.
We recommend that you regularly review this statement to ensure that you are always aware of what information we collect and how this will be used by us and any third parties to whom which we are required to disclose subject to the terms of this statement.
This policy is effective from 31st May 2012. Last Reviewed: May 2018 Last Updated: May 2018
1.1 In general, you can use our websites without giving us any information. However, additional services, such as use of individually tailored learning and company specific resources may only be available if we have certain information about you.
1.2 We may collect the following information, that you knowlingly provide or are aware of:
2.1 If we do collect any information, the information and data housed by us will be stored in databases that belong solely to us and no other body.
2.2 We use this information to provide you with a better service, and in particular for the following reasons:
2.3 With regard to each of your visits to our sites we will automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer/device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), articles and products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
2.4 We may contact you by e-mail, phone or mail with special offers, resources and informaiton on products and services.
We will not transfer, disclose, sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law. We may release your personal information to our authorised direct marketing or other agents unless you tell us that you do not wish this to happen.
4.1 You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of £15 may be payable to cover administration costs. If you would like a copy of the information held on you please write to our Data Protection Compliance Officer at:
viiio ltd
43 Coniscliffe Road
Darlington
DL3 7EH
Alternatively, email us with your request.
4.2 If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.
4.3 We will provide you with the information 28 days after the request.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.
We may link to other websites which are not within our control, such as within the articles and as resources at the end of many site pages and chapters. Once you have left viiio’s websites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
We use cookies on this website. A cookie is a small piece of text stored on your computer or whatever other device you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer.
We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.
7.1 When you visit our site - our web server talks directly to your web browser - to display and render information correctly. It also tags the browser with information about your visit and the browser in turn saves this information in a basic text file.
7.2 Any time you choose to return to www.viiio.com or www.resourcily.com the information is subsequently sent back to the our server each time your browser requests a page - and 'talks' to the server.
7.3 Cookies give us important generic information regarding the behaviour of our users within our site - what areas they enjoy visiting - what services they frequently use
7.4 No sensitive information such as telephone numbers or email addresses are stored within these cookies.
7.5 Most web browsers accept cookies by default. However, if you are uncomfortable with cookies - you may well be able to set your web browser to refuse all cookies - or to let you know when a cookie is sent to your own computer - you can then choose whether to accept the cookie, or not.
7.6 We will update these terms as cookies policy changes and adapts. You should try and visit this page now and again, to review the standing terms because they are bound to you as a user.
7.7 The cookies we use are:
Session cookies are temporary cookie files, which are erased when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognise you. You will have to log back in (if login is required) or select your preferences/themes again if the site uses these features. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.
| Cookie | Name / Expiry | Purpose | More information |
|---|---|---|---|
| site cookie | PHPSESSID[Expires when reader closes the browser] | This cookie stores variables associated with your use of the website. No personal information is stored. The cookie is created as soon as you visit our website, and stores a unique identifier for your session. This session expires as soon as you leave the website. | The cookie is a default session ID stored by PHP in order to keep session variables associated with the client. Its a default action of the session_start() request.
The ID stored is generated by the server and no personal information is stored. Visit the PHP site for more information. |
| site cookie | ASP.NET_SessionId[Expires when reader closes the browser] | This ASP cookie records the state of the currently selected menu options and action chosen by the user. This is to provide a better user experience.This session expires as soon as you leave the website. | Another session cookie which is used as the identifier for the current session.
Visit the Microsoft site for more information. |
| Font size cookie | ASP.NET_SessionId[Expires when reader closes the browser] | This cookie stores variables associated with your font size choice [see persistent cookies below]. No personal information is stored. The cookie is created as soon as you visit our website, and stores a unique identifier for your session. This session expires as soon as you leave the website. | Visit the Microsoft site for more information. |
| SiteAnalyze web analytics cookie | ASP.NET_SessionId[Expires when reader closes the browser] | This cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site. This information can be used to reduce user journeys, and enable visitors to find information quicker. | Visit the Microsoft site for more information. |
| Twitter cookie | _twitter_sess[Expires when reader closes the browser] | This cookie is used by a third party provider, the micro-blogging service, Twitter. Twitter may use both session cookies and persistent cookies to improve their service including understanding reader interaction, monitor aggregate usage and web traffic routing. | For further details on the cookies set by Twitter, please refer to the Twitter website. |
Persistent cookies help websites remember your information and settings for any future visits. This will result in faster and more convenient access since, for example, you don't have to login again.
Besides authentication, other website features made possible by persistent cookies include: language selection, theme selection, menu preferences, internal site bookmarks or favourites, among many others. On your first visit, the website is presented in default mode. During your visit, you select your preferences and these preferences are remembered, through the use of the persistent cookie, the next time you visit the site.
For example, a website may offer its contents in different languages. On your first visit, you may choose to have the content delivered in Welsh and the site may record that preference in a persistent cookie set on your browser. When you revisit that site it will use the cookie to ensure that the content is delivered in Welsh. A persistent cookie enables a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered.
| Cookie | Name / Expiry | Purpose | More information |
|---|---|---|---|
| Contrast select | StylePicker:colours[Expires after one year] | If you make use of our accessibility panel options and choose a preferred colour contrast, our website will place a cookie on your device, so that every time you visit, your preferred colour contrast choice is automatically selected. | Full information on any cookies we use and our privacy statement is detailed on this web page. |
| Font size select | StylePicker:fontsize[Expires after one year] | If you make use of our accessibility panel options and choose a preferred text size, our website will place a cookie on your device, so that every time you visit, your preferred text size is automatically selected. | Full information on any cookies we use and our privacy statement is detailed on this web page. |
| Language choice | lang[Expires after one year] | Upon visiting our site for the first time readers can opt to select the language of their choice [English or Welsh]. In addition, readers can switch languages at any point when avigating through the site, including our web maps. This cookie remembers that language choice, and automatically displays the chosen language when the reader returns to the site in any one session. | Full information on any cookies we use and our privacy statement is detailed on this web page. |
| SiteAnalyze web analytics cookie | nmstat[Expires after 1,000 days] | This cookie is used to help record your use of this website. It collects statistics about site usage, for example, when you last visited the site. This information is then used to improve the user experience on our website. The cookie contains a randomly generated ID used to recognise your browser when you read a page. The cookie contains no personal information and is used only for web analytics. This cookie is set to expire 1,000 days after your last visit. | Full information on any cookies we use and our privacy statement is detailed on this web page. |
| Website analytics |
ACOOKIE[Expires after two years]
WEBTRENDS_ID[Expires after two years] |
These are the cookies associated with our old web analytics providers. We no longer use this service and are engaged in removing these cookies from the site. For information [to 2010] when you accessed our website, these 1st party Web trends cookies helped us accurately estimate the number of visitors to the website and volumes of usage. This was to enable us to deliver a service best suited to our readers' needs. | Full information on any cookies we use and our privacy statement is detailed on this web page. |
| Twitter cookies |
guest_id[Expires after one month]
k[Expires fter one week] |
These cookies are used by a third party provider, the micro-blogging service, Twitter. Twitter may use both session cookies and persistent cookies to improve their service including understanding reader interaction, monitor aggregate usage and web traffic routing. | For further details on the cookies set by Twitter, please refer to the Twitter website. |
| Youtube cookie | VISITOR_INFO1_LIVE[Expires after one year] | Our YouTube channel uses cookies to calculate how long the user has been on the site, bandwidth connection and session preferences. | For further details on the cookies set by YouTube, please refer to the YouTube website. |
7.8 To delete cookies or reject cookies
We recommend you allow the cookies we set by this website as they help us provide a better service.
If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.
Under settings you can also delete individual cookies or any cookies that your browser has stored.
You can find more information on how to delete and control cookies at AboutCookies.org If you set your browser to refuse cookies, please be aware that there may be functionality on various other websites that does not work.
7.9 Changing your browser settings:
You can prevent your websites from tracking you by adjusting your browser settings, browsing in ‘private mode’ or using browser add-ons. You can find out how to do this by visiting the relevant support page for your browser, or by using the help function on your browser:
Apple Safari
Google Chrome
Microsoft Internet Explorer
Mozilla Firefox
Opera
When you visit our websites (the “Websites”) or social media sites or use our apps (the “Apps”), you may provide us with two types of information: (i) Personal Information - which you knowingly choose to disclose, that is collected on an individual basis and is used in accordance with our Privacy Policy; and (ii) Website and App Use Information which is collected on an aggregate basis as you and others browse the Websites, use the Apps or interact with our social media sites, and is used as set out in this Cookies Policy.
You can surf the Websites anonymously and access important information without revealing your identity. However, for the purposes described in this policy, we use “cookies” to measure your visits to our Websites. A cookie is a small text file that our Websites store on your device or web browser and can later retrieve. These cookies allow us to distinguish you from other users of the Websites, but this information only allows us to identify you personally if you have previously logged on to the Websites from that device as a registered user, or where you have visited a Website by clicking through from communication (such as an email) that you have received as a member.
If you choose not to delete and/or block cookies from the Websites, and continue to use the Websites, you are thereby consenting to our use of such cookies.
You may delete and block all cookies from the Websites, but parts of the Websites may not then work, for example you may not be able to access company or individual resources we provide for you. A cookie helps by rembering you so you do not have to input informaiton againa nd again when revisiting a site.Most web browsers and devices allow some control of most cookies through the browser or device settings, for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To manage cookies linked to targeting/advertising activities, visit www.youronlinechoices.com. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
To adjust your preferences for flash cookies (and whether or not you wish to accept them for the Websites or other websites), please visit www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
One: Personal privacy is important to you and to us. Any information we collect and process on training you attend or via our website will be kept confidential and secure once it reaches our server. The information will be used only in strictest conditions in accordance with the Data Protection Act 1998 (United Kingdom) ("DPA") any other applicable data protection legislation. For the purpose of the DPA, the data controller is viiio ltd, 43 Coniscliffe Road, Darlington, DL3 7EH.
Two: Personal information you provide to us through our website or on your programme will be used strictly in the following ways, and only by viiio ltd, resourcily or other viiio companies.
(a) updating and enhancing personal records relating to programme and website registration;
(b) contacting you with development activities which may support your personal development plan (PDP);
(c) handling your programme booking, delivering products and services, processing payments, communicating with you about bookings, products and services;
(d) advising you of other products and services which may be of interest.
(e) contacting you following your programme in order to suggest development activities in line with your PDP.
Three: We do not sell your information to any third parties. Your information will not be made available to external organisations except for supporting points (a), (b), (c), (d) or (e) above. Examples of these organisations would be hotels or training venues that would require details in support of your programme.
Four: You will be asked to provide contact details via our website and programme registration process. When we will contact you:
(x) We will contact you pre and post course in conjunction with your programme; with programme details, and with development activities to support your PDP.
(y) We may send information on future products and services we feel will be relevant to you.
Our records are completed using information you provide us. We do not assume responsibility for confirming the ongoing accuracy of your personal data. For further information of your rights under UK data protection laws, see the government website https://ico.org.uk/
We have different licences and ways in which you can use viiio / resourcily materials.
Our online member resources are available to use with a Creative Commons Attribution-ShareAlike 4.0 International Licence
Basic trainer resources are available to use with a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence
Pro trainer resources are available to use with a Creative Commons Attribution-ShareAlike 4.0 International Licence
Visit Creative Commons for more infomation Creative Commons website
Materials in the reference section of our site, which is clearly labelled REFERENCE, is an examination of works. These may be subject to copyright, we include only under fair dealing, and always acknowledge the Author. We include for critique and review purposes. The following is an extract from the UK Government Intellectual Property Office:
Criticism, review and reporting current events
Fair dealing for criticism, review or quotation is allowed for any type of copyright work. Fair dealing with a work for the purpose of reporting current events is allowed for any type of copyright work other than a photograph. In each of these cases, a sufficient acknowledgement will be required.
SOURCE: gov.co.uk
You should not use materials without correct permissions and then only as permitted
